Microsoft has ruled out a cyber-attack and attributed the ongoing outage to “elevated load” on its infrastructure.
The term refers to when servers are handling a much higher volume of stress than they usually do.
In the case of the Microsoft outage, a large number of servers became “unexpectedly unavailable”, the company said, which sent added traffic to remaining servers, straining these.
On Friday morning, Microsoft said it had observed “marginal success” in its efforts to treat the incident.
The company said in its latest update that is it continuing to monitor activity across regions to evaluate server status and determine what actions it can take to improve capacity.
In an earlier statement, the tech giant had said that its attempted fixes were “not taking as expected”.
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